Privacy Policy
At Stillhouse Guest House, your privacy matters. This policy explains how we collect, use, and protect your personal information when you interact with us—whether through our website, bookings, or during your stay.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Identification details (for check-in requirements)
- Payment information
Booking Information
- Dates of stay
- Room preferences
- Special requests
Technical Information
- IP address
- Browser type
- Device information
- Website usage data (via cookies)
2. How We Use Your Information
We use your information to:
- Process and manage reservations
- Communicate booking confirmations and updates
- Provide customer support
- Improve our services and guest experience
- Comply with legal and regulatory requirements
We do not sell or rent your personal data to third parties.
3. Cookies and Tracking
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Remember your preferences
You can disable cookies in your browser settings, though some features may not function properly.
4. Sharing Your Information
We may share your data with:
- Payment processors (to complete transactions)
- Legal authorities when required by law
- Service providers who help operate our business (under strict confidentiality)
5. Data Security
We take reasonable measures to protect your information, including:
- Secure booking systems
- Encrypted payment processing
- Restricted access to personal data
However, no system is completely secure, and we encourage guests to take precautions when sharing information online.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (where legally permitted)
- Opt out of marketing communications
To exercise these rights, contact us using the details below.
7. Data Retention
We retain your information only as long as necessary for:
- Booking and hospitality services
- Legal, tax, and regulatory obligations
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact: